Boost customer satisfaction and optimise support processes with SAP Business One for Service Management

Optimising sales and service department potential is crucial for maintaining excellent customer relations. The SAP Business One application provides support for service, sales and contract management allowing you to proactively manage your customer interaction for maximum business gain.

SAP Business One integrates all service related activities with other critical business functions, superseding stand alone service management or project management software.

Business Challenges

 Dealing with customer inquiries in a timely way.

 Managing all service-related contacts, from customers to business partners.

 Maintaining ongoing customer satisfaction.

Controlling access and authorisations for specific service data and reports.

Key Features

 Service management.

 Knowledge database.

 Web-based customer relationship management.

 Contract management.

 Service reports and analysis.

Business Benefits

 Improved efficiency of operations due to automated and effective service and contract management.

 Increased customer satisfaction due to faster response to customer calls and inquiries and improved problem resolving functionalities.

 Faster and better decision making based on timely, accurate data on all aspects of the sales and service processes.

With Intelligent Scheduler and Intelligent Project for SAP Business One you can extend the Services Management Functionality within the application. Intelligent Project caters for the billing and profitability of services, interfacing with Intelligent Scheduler allowing you to easily schedule and assign activities within SAP Business One. Project and Service Management will be streamlined, efficient and most importantly integrated with all other critical business functions.