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beabetterbusiness with SAP Business One

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SAP Business One for Information Technology

Respond quickly to continually changing markets and customer demands with easily accessible insightful reports, and enhance customer service through comprehensive call logging with SAP Business One for Information Technology.

“We found that SAP B1 enabled us to access a significant number of reports and analysis which were not possible with our original system and this made an important contribution to the more effective management of the business.”

Richard Gaughan, General Manager, Medea International

Challenges you face

IT departments are often challenged by a combination of perpetually altering and improving technology, day to day operational support, together with demands for on-going development. Response time to changing market conditions is critical and you need solutions that rapidly reduce time and risk so that you can foster a dynamic business and take advantage of new opportunities as they emerge. Restructuring your business architecture can be the most valuable move a business can make in order to reposition themselves for faster future growth.

Solution SAP B1 and Intelligent Essentials add ons can provide for information technology

Within SAP Business One, IT departments can provide excellent customer service to its users (who are in fact thier customers) by maintaining comprehensive call logging with priority times for follow up and resolution. SAP Business One also maintains a knowledge database to ensure that any repeat problems or issues benefit from an already determined and documented resolution.

IT departments are often responsible for establishing and maintaining the technical aspects of Ecommerce initiatives (B2B and B2C) and also the control and security of remote user access which SAP Business One with can facilitate via web CRM.

The once traditional and time consuming requests from users to IT to produce routine or specific reports are now no longer necessary as SAP Business One empowers users with the facilities to create their own reports via a straight forward Query Wizard.

Within SAP Business One, the Software Development Kit (SDK) enables programmers to interface to external applications or add custom functionality.